Technology
&
Value Added Services
In today's brokerage world, a dependable technological platform, robust risk management system, and efficient data processing and storage software are essential components. Your choice of platform greatly impacts the caliber of your trading activities, the swiftness of order execution, and the overall user experience.
Trading Platform
At the core of our values is maintaining top-notch security for our clients' trading activities. As a result, we exclusively partner with the most exceptional companies, such as MetaQuotes, renowned for their impeccable forex trading software.
MetaTrader 5 offers a wide range of features for users to manage their transactions effectively across various asset classes, including Forex, stocks, and futures. It also provides users with advanced tools for in-depth price analysis and the implementation of algorithmic trading strategies, such as trading robots and Expert Advisors. Additionally, MT5 offers copy trading capabilities, making it a comprehensive solution for traders. Here are some notable features of this platform:
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Hedging and Netting account options
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2 types of Market Orders, 6 types of Pending orders, and 2 types of stop-orders such as Trailing Stop
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Integrated Economic Calendar section
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Utilizing the built-in development tool MetaEditor, you have the ability to create and customize your own trading robots and indicators according to your needs and mores
Hosting Solutions
In order to ensure that our clients have the best possible experience on MetaTrader, we house all of our servers in Equinix data centres. This ensures a secure and robust trading environment with minimal
latency, while maximizing speed, efficiency, connectivity, and reliability. Here are a few key details regarding our server specifications:
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Low Latency – Reduced Response Time: Through our hosting partner's expertise in constructing low latency trading environments, our clients are able to benefit from improved trade execution and increased operational efficiencies.
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Worldwide Hosting: Our servers are strategically located in LD4 and NY4, two highly reputable Equinix Data Centres. This allows our clients to easily access fast feeds through Cross Connects to top Liquidity Providers globally, which is a standard feature on our White Label platform.
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VPS (Virtual Private Server): Thanks to our partner's VPS services, we have secured dedicated racks in key locations such as London, New York, Frankfurt, Chicago, Hong Kong, and Tokyo Data Centres. This enables us to offer a top-notch VPS solution for our clients with incredibly low latency.
Trader's Room & CRM
Your go-to source for all things Trader's Room!
As an out-of-the-box broker solution provider, we cooperate with a bunch of product and service providers for our clients who would like to be take place in the market with more intuitive tools. For Trader's Room, our solution partner's platform offers a comprehensive suite of services for traders to optimize their trading experience. From creating client’s profile to complete deposit/withdrawal requests, we've got you covered. It is an all-inclusive Backoffice tool, which is designed for the expansion of your Retail Forex business.
Our multi-functional CRM system boasts several key features, including:
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Client Acquisition (Onboarding); The sales pipeline consists of live and demo accounts, as well as leads and data imports.
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KYC, or Know Your Client; is a process used to verify the identity and assess the risk of potential customers.
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Assigning tasks and duties to others
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Fund Transfers (Deposit & Withdrawal); Enables clients to complete easy and secure fund transfers both for deposit and withdrawal transactions through diverse payment aggregators.
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Quality Assessment
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Marketing
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Data Analysis etc.
Technical Support
At our company, we recognize the critical importance of technical support for your MT5 White Label platform. To ensure the smooth and efficient functioning of your brokerage, we offer technical support from our London and Dubai desks on weekdays.
Leveraging our extensive knowledge, you can steer clear of any known glitches with the MetaTrader platforms. Trust us to handle all technical components of managing your trading platforms, freeing up your time to focus on nurturing relationships with your clients and growing your business.
WE OFFER COMPLETE SUPPORT
FOR YOUR BROKERAGE'S EXPANSION IN A DYNAMIC SETTING
Putting Plans Into Action
The key to fully utilizing a white label trading platform hinge on its successful implementation which involves a strategic approach covering all aspects, including staff training and customer support.
01
Training For Employees
It is essential to have well-trained staff who are thoroughly familiar with the service and products’ features. This encompasses:
▪ Providing thorough training sessions to ensure staff are well acquainted with all elements of the products (such as platform) and services
▪ Continuously updating and offering refresher courses to ensure the team is informed of any new specs and updates
▪ Promoting a mindset of ongoing growth and adaptability to fully
utilize the platform's functionalities
03
Branding
Ensuring the platform is tailored to reflect the company's branding is crucial in maintaining a cohesive user experience:
❖ Customizing the platform's visual appearance to align with the company's branding standards
❖ Maintaining consistency in brand identity across every aspect of customer interaction
❖ Consistently refreshing the branding elements on the platform to maintain their novelty and relevance
02
Seamless Integration
Successfully incorporating the platform into current business practices necessitates a meticulous and systematic strategy:
• Evaluating existing business procedures to pinpoint potential
integration areas for the new platform
• Collaborating closely with the MetaQuotes to guarantee seamless
integration with minimal interference
• Performing comprehensive testing to verify effective collaboration among all systems
04
Customer Support
Creating dependable avenues for customer assistance is crucial in upholding their satisfaction:
❖ Creating a specialized support team that is specifically trained for the platform
❖ Providing a diverse range of support options, including phone, email, live chat, and FAQs
❖ Enhancing the support experience through a feedback system that utilizes user input for continuous improvement